Privacy policy

This Privacy Policy explains how Cost Compare Ltd. t/a PyjamasUK (“we,” “us,” “our”) collects, uses, and discloses your personal information when you visit, purchase from, or interact with us through www.pyjamasuk.co.uk (the “Site”) or otherwise communicate with us. By using our Site and Services, you agree to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully.

1. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted to the Site, and the "Last updated" date will reflect any revisions. Please check back regularly to stay informed.

2. Information We Collect and How We Use It

Personal Information Collected Directly from You

When you interact with our Site or Services, you may provide us with personal information including:

Contact Information: name, address, phone number, and email.
Order Details: billing and shipping address, payment confirmation, and contact details related to your purchases.
Account Information: username, password, and security information for your account.
Customer Support Information: any information you choose to include when you communicate with us.

You may opt not to provide certain information; however, this may limit access to some features of the Site and Services.

Information Collected Automatically

We automatically collect data about your interactions with our Site and Services through cookies and similar tracking technologies. This “Usage Data” may include:

Device and Browser Information: IP address, network connection details, and browser type.
Interaction Data: details of how you use and navigate the Site and Services.

Information from Third Parties

We may obtain information from third-party partners who help support our Site and Services, including:

Service Providers: such as Shopify, who supports our e-commerce platform.
Payment Processors: who collect and process payment information.
Advertising and Analytics Providers: who may collect information to help us analyse and improve the Services.

Any data obtained from third parties will be handled per this Privacy Policy.

3. Use of Personal Information

We use your personal information to:

Provide Services: fulfill your orders, process payments, manage your account, arrange shipping, and facilitate returns or exchanges.
Marketing and Advertising: send promotional communications via email, text, or mail (only with your consent, where required).
Security and Fraud Prevention: detect and prevent fraudulent or malicious activities.
Customer Support and Service Improvement: enhance our Services and respond to your inquiries.

For users in the EEA, our data processing is based on legitimate interest (Art. 6 (1) (f) GDPR) for customer service, security, and marketing, and on contractual necessity for order fulfillment.

4. Cookies

We use cookies to improve your experience on our Site, including remembering your preferences, analysing Site traffic, and customising content. You may disable cookies through your browser settings, but this may limit your use of certain features. For details on Shopify’s cookie practices, see Shopify’s Cookie Policy.

We use tracking technologies like cookies, web beacons, and pixels to enhance your experience and analyse interactions with our Site and Services. These technologies help us monitor and improve the functionality, performance, and security of our Site, as well as understand usage patterns and preferences. Tracking data may also be used for personalised advertising and tailored recommendations on our Site and on third-party platforms. Specific tracking applications and tools we may use include Google Analytics, Facebook Pixel, Shopify Analytics, Microsoft Clarity, Google Search Console, Google Tag Manager, Google Ads.

Each tracking application may have its own privacy policies, which you may review on their respective websites. You may opt out of some tracking technologies, as outlined in the "Cookies" section above.

5. Disclosure of Personal Information

We may share your personal information as follows:

With Vendors and Service Providers: for payment processing, shipping, customer support, and data analytics.
With Business and Marketing Partners: for advertising purposes with your consent.
In Corporate Transactions: such as mergers or sales.
Legal Obligations: in response to legal requirements or to protect the rights of our users and Services.

We do not sell or share sensitive information without your consent.

6. Third-Party Links and Websites

Our Site may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect data from children, and if we discover a child’s information has been provided, we will delete it upon request.

8. Security and Data Retention

We take reasonable steps to protect your data, including using encryption for sensitive transactions. However, no internet transmission is entirely secure. Personal data will be retained only as long as necessary to fulfill legal, operational, or service requirements.

9. Your Rights

Depending on your location, you may have certain rights concerning your personal information:

Access and Correction: request access to or correction of your information.
Deletion: request deletion of your information.
Data Portability: receive a copy of your information.
Opt-Out of Sale or Sharing: where applicable, opt out of data sharing for targeted advertising.
Withdraw Consent: withdraw your consent for marketing or data processing.

To exercise any of these rights, please contact us at the information provided below. We will take steps to verify your identity before processing your request.

10. International Data Transfers

If we transfer your data outside of the European Economic Area, we will do so in accordance with recognised safeguards, including the Standard Contractual Clauses approved by the European Commission.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Email: contact@pyjamasuk.co.uk
Mail: Broom House, 39/43 London Road, Hadleigh, ENG, SS7 2QL, GB

As the data controller of your personal information, we are responsible for the handling of your data in line with this Privacy Policy.

This Privacy Policy has been prepared in conjunction with our legal advisors to safeguard your personal information and comply with applicable data protection regulations.